FAQs

How do I order on your website?

To order on our website, simply select the offer above and click the 'Buy Now' button. Then, fill in your shipping and billing information. Your order will be shipped to you as soon as possible. Payment is secured by Paypal, Mastercard, Visa, and AMEX.

How do I check the status of my order?

You will receive a receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order on the Track Order page at any time.

Can I return the item if it doesn't work for me?

Yes, you can return the item if it is damaged or doesn't work as described. Just reach out to us within 14 days of receiving the product and you will get a 100% money-back guarantee. You can contact us using the Contact Page or by sending us a message.

Do you provide a quality guarantee for all the products being sold?

Yes, we offer a quality guarantee for all of our products. If you are not satisfied with the product or find any damages, please contact us immediately and we will do our best to address the issue and ensure your satisfaction.

How can I get in contact with you?

You can contact us by email. You can also open a chat with us by clicking the link provided and let us know if you have any questions or concerns.

Do you offer a refund if I don't like the product?

Yes, we offer a full refund if you are not satisfied with the product or if it doesn't suit your lifestyle. Simply contact us and we will take care of it for you. Our clients have consistently reported that our products have helped them in their daily lives.

Do I have to pay for postage if I want to return an item?

Yes, you have to cover postage for a return. Hems and Hopes will cover postage if the item is faulty, however, this is subject to our returns policy that you can find here

Duties and Taxes on international orders

CUSTOMS, DUTIES & TAXES ARE THE RESPONSIBILITY OF THE RECIPIENT.Hems and Hopes Limited is not responsible for any duties, taxes or customs charges that may occur. Customers outside of UK may need to pay duties and taxes on their order.

Any customs and duties taxes which may be incurred are not the responsibility of Hems and Hopes. We are unable to advise what they might amount to; as they vary depending on location.You are responsible for paying any taxes or duties applicable to your order. Please make sure you contact your local customs office to find out more if you have any concerns.If you refuse this charge, the parcel will be returned to Hems and Hopes. If this occurs, please note that the initial shipping and return shipping costs will be forfeited from potential refund. Customers are responsible for the return costs of parcels.